Frequently Asked Questions
How does the bidding process work?
Suppliers receive your enquiry, then submit their bid for your request. You can compare and choose the best option for you. This ensures you get the best available rate from trusted travel service providers. For more details, check out our How It Works page.
How do I know the suppliers are trustworthy?
Our platform only works with suppliers who have a proven track record and reputation in the travel industry. Each supplier is vetted to ensure quality and reliability, giving you peace of mind when planning your trip. Learn more about our supplier vetting process on our About Us page.
What happens after I select a bid?
You will receive the supplier's contact details and confirmation of your booking. If you have any questions or concerns, please reach out to TourBiddy admins for assistance, ensuring a smooth and personalized travel planning experience. For tips on travel-agency communication, visit our Travel Agency Tips for Finding the Best Accommodation.
How can I make a payment?
Payments can be made using Paystack, an African first payment gateway that allows for secure online transactions. This ensures your payment process is simple and secure. Read more about payment options on our Payment Options page.
Is my payment information secure?
Yes, Paystack uses the latest encryption and security technologies to ensure that your payment information is protected at all times. Your security is our priority. For more details, see our Security page.
What types of payment methods are accepted?
Paystack accepts all major credit and debit cards, as well as instant EFT transactions from all major South African banks. This variety ensures you can use your preferred payment method. Visit our Payment Options page for more information.
How long will it take for my payment to be processed?
Payments made using Paystack are processed instantly, so you can start using our services right away. This efficiency allows you to quickly move forward with your travel plans. Learn more on our Payment Processing page.
What if I have a problem with my payment?
If you experience any issues with your payment, please contact our support team and we will assist you in resolving the issue as quickly as possible. We are here to help you at every step. Visit our Support page for more information.
How is TourBiddy different from a traditional travel-agency?
TourBiddy revolutionizes the travel planning process by creating an open marketplace where suppliers bid on your travel inquiries. This allows you to compare multiple offers and choose the best one, ensuring you get the best available rate. Traditional travel agencies often work with fixed suppliers and prices, limiting your options. For more information, check out our About Us page.
What are the benefits of using an online travel platform like TourBiddy?
Using TourBiddy offers several advantages over traditional travel agencies, including:- Access to a wide range of suppliers and competitive bids
- Transparency in pricing and service options
- Flexibility to choose the best offers based on your preferences
- Convenience of managing your travel plans online
- Personalized travel experiences tailored to your needs