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Pricing and markup

TourBiddy separates the supplier cost from the client-facing selling price. The result depends on the rate type stored on the published rate and the markup associated with the selected client.

STO (Sell To Operator) rates are supplier net or wholesale costs. The quote adds the client markup to the net cost. For example, an R8,000 STO cost with a 15% markup produces an R9,200 selling price.

Rack rates are public retail rates. Where commission information is available, TourBiddy derives the net cost before applying the selling rules. Confirm the supplier’s commission terms when validating the sheet; a rack amount should not be treated like an STO amount.

The quote builder shows an itemised breakdown so you can inspect:

  • quantity, nights, or pax used;
  • selected meal basis and occupancy;
  • supplements, child pricing, and mandatory fees;
  • supplier cost, markup, and selling total.

To review pricing:

  1. Select the correct client before choosing rates.
  2. Check the default markup and adjust it only when your commercial agreement allows.
  3. Compare each line with the source rate sheet.
  4. Review the quote total and currency before moving the quote to Priced.

If a total looks wrong, do not compensate by changing markup first. Check dates, rate type, pricing unit, occupancy, and included fees. A correction to the published rate benefits future quotes; a one-off commercial exception should be documented as an intentional quote adjustment.